In order to succeed and combat the competitive online world, you need to maintain a good reputation online. A good reputation does not only require a good website design but a lot more to build confidence, to grow sales and ultimately leads to better revenues and higher profitability.
In today's Internet buzz nasty rumors, wrong opinions and incorrect news spread rapidly and if not taken timely action to handle the news properly, you may face a serious threat to your online business and credibility.
Here are some simple measures you can take to maintain your website's reputation:
1. Respond to customers
Being open and responsive to customers is an important part of creating a positive impression and managing your website's reputation. If someone asks you a question, answer it there or through e-mail. Be quick in addressing your customer issues before the word spreads.
2. Answer the negative comments humbly
Be real, not everyone is satisfied with your work and services. If these people are among the ones spreading negative comments about you for whatever reason like delayed service or unfriendly attitude, answer them instantly to terminate the issue right there!
Be very polite when putting your point of view in front of such people and you'll sure succeed in saving your reputation. Answering negative remarks modestly can be a great way of turning a bad situation into positive one.
3. Create official online profiles
Create your own platform for users to share their experiences they've had with you. Create your own profiles and websites complete with the kind of information you actually want to be available about you. Let users communicate with each other and comment about your products or services, whether positive or negative.
4. Report stolen material from you
It's very well possible that online competitors may steal material from your website to increase their ranking and traffic. This may lose your credibility among your users, making you "not-so-unique" in their eyes. To control such theft, you can report their site through strict action.
5. Write blogs
Writing blog posts are extremely effective in promoting your business. Through blog reviews and blog comments, you even increase your chance of getting high traffic volumes to your website.
If you or any of the experts in your business have important knowledge like instructions, guidelines, tips and trick that can be useful for the users, share them through writing blog posts, let say you write blog for "basic tips for web design". This will greatly enhance your online reputation.
6. Optimize For Search Engines
Majority of the internet users accept results from Google searches or any other search engine as highly credible. Therefore, to maintain a good website reputation, don't forget to optimize your website. You can consult professional search engine optimization services for this purpose.
7. Using the social media
Setting up social media networks in order to maintain your website's online reputation is a great thought. To begin with, set up your profiles on Twitter, LinkedIn, Facebook and MySpace. Once you have your accounts setup, you will need to do the following things:
- Create a complete profile by putting all the information
- Engage and Interact with the members
- Monitor comments for both positive and negative remarks
You might have spend good time and money for your website design and building up your website's good reputation, so it's important not to let anyone drag it through the mud. Follow the above given tips to maintain your positive reputation among the online community.
About the Author: James Parker is a marketing specialist and IT consultant working in diverse domains of IT. He has also worked with some Web design and web development and Web design Firms. He can be approached at jamesparker.cdz@gmail.com.
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